Privacy Policy

Welcome to IdeationLab. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our survey platform. By using our services, you agree to the collection and use of information in accordance with this policy.

The data controller responsible for your personal information is:

IdeationLab
Email: support@ideationlab.me

We collect information to provide and improve our services, including:

• Account Data: Name, email, and preferences when you register.
• Survey Data: Responses, feedback, and completion metadata.
• Technical Data: IP address, device info, cookies, and usage patterns for analytics and security.
• Authentication Data: OAuth tokens and secure password hashes.

We collect this through direct input (e.g., signing up, taking surveys), automated technologies (cookies, analytics), and third-party integrations (Google Login).

We use your data to:

• Operate and maintain the survey platform.
• Manage your account, authentication, and rewards.
• Send transactional emails and updates.
• Improve our services through analytics.
• Ensure security and prevent fraud.
• Comply with legal obligations.

We do not sell your personal data. We may share data with trusted service providers who assist us in operating our platform, such as:

• Analytics: PostHog (for understanding user behavior).
• Infrastructure: Neon (Database), Resend (Email), ImageKit (Media).
• Authentication: Google OAuth.

These providers are bound by confidentiality obligations. We may also disclose data if required by law or to protect our rights.

We retain personal data as long as your account is active or needed to provide services. Survey responses are retained for research purposes (up to 3 years), and analytics data is kept in accordance with our provider's policies. You can request deletion of your data at any time.

Subject to applicable laws (GDPR, Indian IT Act), you have rights regarding your data, including accessing, correcting, or deleting your personal information. You can manage your account settings directly or contact us at support@ideationlab.me to exercise these rights.

We use essential cookies for authentication and security, and analytics cookies to understand site usage. You can control cookie preferences through your browser settings.

We take the security of your information seriously and implement multiple layers of protection:

• Bank-Grade Encryption: Your sensitive payment information (UPI IDs, bank account numbers, and IFSC codes) is encrypted using the same industry-standard encryption technology used by banks. This means your data is scrambled into an unreadable format and is never stored in plain text.
• Secure Data Transmission: All data traveling between your device and our servers is protected with HTTPS encryption, ensuring that no one can intercept or read your information in transit.
• Password Protection: Your passwords are securely hashed and salted, which means we never store your actual password—only a secure, one-way encrypted version that cannot be reversed.
• Secure Infrastructure: We host your data on trusted cloud infrastructure that meets industry security standards and undergoes regular security audits.
• Access Controls: Only authorized personnel with a legitimate need can access encrypted data, and all access is logged and monitored.

While we implement comprehensive security measures, please note that no method of electronic transmission or storage is 100% secure. We continuously monitor and update our security practices to protect your information to the best of our ability.

Our services are not intended for children under 13. We do not knowingly collect data from them.

We may update this policy periodically. Changes will be posted on this page with an updated date. Continued use of our services constitutes acceptance of the changes.

If you have questions about this Privacy Policy, please contact us at:

Email: support@ideationlab.me